USEFUL INFORMATION
PARKING
There is a multi story car park behind The Retreat Rooms based near Waitrose.
LOCATION
We are located on the High Street inside the black door at Make Believe Ideas. Next door to Nena Bakery. Press the button for THE RETREAT ROOMS and we will let you in. Please make sure you have a scheduled appointment so someone is available for you.
MOBILITY
We are located at the top of two flights of stairs.
Unfortunately, we do not have wheelchair access to THE RETREAT ROOMS.
LATE ARRIVALS
Regretfully if you arrive more than 10 minutes late we may be required to reschedule your appointment or offer an alternative service.
CHILDREN AND PETS
The Retreat Rooms has not been designed for children or pets so we politely ask that you do not bring them along to your appointment.
PATCH TESTING
Patch tests are required for new clients 48 hours prior to your lash or brow treatment. Patch tests will also be required every 6 months for existing clients.
GIFT VOUCHERS
You can purchase gift vouchers either by telephone, email or online. If you wish to collect your voucher please arrange a time for collection so we can make sure someone is available to assist you. Gift vouchers are valid for 6 months from purchase. Vouchers are non-transferrable and cannot be exchanged for money.
BUY GIFT VOUCHERS ONLINE
https://bookings.gettimely.com/theretreatrooms/bb/purchase
TERMS AND CONDITIONS
BOOKING FEE AND CANCELLATION POLICY
We kindly ask for at least 72 hours notice if you need to cancel or reschedule your appointment.
Cancellations or changes made less than 72 hours before your appointment will incur a charge of 50% of the treatment cost. Cancellations or changes made less than 48 hours before your appointment will incur the full treatment cost.
BOOKING A TREATMENT FROM A PREPAID COURSE
If you are booking online with a prepaid course, please book under COURSE from the appropriate service, e.g. MASSAGE COURSE or COLLAGENWAVE COURSE. This way, your treatment will be automatically deducted and you will not be asked for a deposit.
Should you need to cancel or reschedule, we kindly ask for at least 72 hours notice. Cancellations or changes made within 72 hours will result in the treatment being redeemed from your course.
This allows us to manage our diary and offer the appointment time to another client.
CREDIT CARD DETAILS, BOOKING FEES AND PAYMENTS
A booking fee is required to secure your appointment and will be taken at the time of booking. Cancellation fees will apply in accordance with our 72-hour cancellation policy.
Card details are securely processed through our online booking system and are not accessible by The Retreat Rooms.
COURSES OF TREATMENTS
Treatment courses are payable in full at the time of purchase and should be completed within 12 months of the purchase date.
Any treatments remaining after 12 months will expire. Course payments are non-refundable once treatment has commenced. If you are medically unable to continue with your course, a refund for any remaining treatments may be considered upon receipt of written confirmation from your GP or consultant confirming that you are unable to continue with the treatment.
Our standard cancellation and rescheduling policy also applies to all appointments booked as part of a course.
CONTRAINDICATIONS
Please inform The Retreat Rooms prior to your appointment of any changes to your health or medical history, including new medical treatments or medications, known allergies, pregnancy or if you are trying to become pregnant.
Please also let us know about any recent aesthetic treatments, permanent make-up, facial waxing, laser or threading, or if you are experiencing a cold sore or other active skin condition.
Certain conditions, medications or recent treatments may mean that your treatment needs to be adapted, postponed or cannot safely be carried out. In some circumstances, medical clearance may be required before proceeding.
This is to ensure that your treatment is both safe and suitable for you.
LIABILITY
The Retreat Rooms is a fully licensed and insured clinic. Clients are responsible for providing us with accurate and relevant medical information prior to treatment, including any changes to their health, medication or medical history.
This information allows us to ensure that treatments are carried out safely and are suitable for each individual client.
FEEDBACK & CONCERNS
We want every client to have a positive experience at The Retreat Rooms. If for any reason you are unhappy with your treatment or service, please contact us by phone, email or in person so that we have the opportunity to address any concerns.
INSURANCE
The Retreat Rooms holds full Public Liability, Product Liability and Professional Treatment Liability insurance.
